-
Customer with overdue payments
TEAM
Konecta
Konecta Energie
Active
(Residential)
Payment status
-€58.45
PRM
L-5DD3DCB901
-€58.45
L-D443670C9A
€0.00
Balance:
L-5DD3DCB901
-€58.45
L-D443670C9A
€0.00
Place of birth
Lyon (69)
Contact details
Phone
06 12 34 56 78
Email
marie.dupont@gmail.com
Date of birth
15/03/1985
Customer No.
CLI-2024-78456
Preferences
Billing
Email
Direct debit
Active
IBAN
FR76 XXXX 4521
Interaction history
Incoming call
22/12/2024 09:15
Enquiry about November invoice. Customer satisfied.
Agent: Antoine M.
Email sent
20/12/2024 14:32
Detailed invoice sent at customer's request.
Agent: Sophie L.
Complaint
15/12/2024 16:45
Customer unhappy with the adjustment amount. Escalated to level 2.
Agent: Julie P. • Resolved
Invoice issued
01/12/2024 00:00
Monthly invoice - November 2024 - Amount: €127.45
Paid on 12/12/2024
Recent invoices
| Date | No. | Amount | Status |
|---|---|---|---|
| 01/10/2024 | FAC-2024-1001 | €85.20 | Paid |
| 01/09/2024 | FAC-2024-0901 | €112.67 | Paid |
| 15/08/2024 | FAC-2024-0815 | €58.45 | Unpaid |
Consumption (last 12 months)
Electricity
4,250 kWh
Avg. 354 kWh/month
Gas
8,120 kWh
Avg. 677 kWh/month
JanFebMarAprMayJunJulAugSepOctNovDec